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Issues Paper - Ticket Scalping: Ticket onselling and consumers


Monday, 31 May 2010

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The Commonwealth Consumer Affairs Advisory Council (CCAAC) is conducting a review into ticket onselling and its impact on consumers.

Under its terms of reference CCAAC will examine the following matters as part of its review:

  • whether there is consumer detriment and, if so, the level of detriment posed by ticket onselling practices;
  • the views of stakeholders affected by ticket onselling practices, including consumer groups, ticketing organisations, auction/reselling websites, and peak sporting and live entertainment bodies;
  • actions currently undertaken by industry that seek to limit ticket purchasing by scalpers for re sale;
  • the identification of any non regulatory options that could address any harmful practices arising from ticket onselling practices;
  • the effectiveness of consumer information to address any consumer detriment associated with ticket onselling practices;
  • the effectiveness of current legislation related to ticket onselling practices;
  • the impact of technology on ticket onselling practices; and
  • the effectiveness of international approaches that address any consumer detriment related to ticket onselling and the appropriateness of these approaches for the Australian marketplace.

The Issues Paper examines current practices relating to ticket onselling and considers possible market responses, including both regulatory and non-regulatory options, and their cost and effectiveness. 

Making a submission

Interested parties are invited to comment on the paper. While submissions may be lodged electronically or by post, electronic lodgement is preferred. For accessibility reasons, please submit responses sent via email in a Word or RTF format. An additional PDF version may also be submitted.

All information (including name and address details) contained in submissions will be made available to the public on the Treasury website unless you indicate that you would like all or part of your submission to remain in confidence. Automatically generated confidentiality statements in emails do not suffice for this purpose. Respondents who would like part of their submission to remain in confidence should provide this information marked as such in a separate attachment. Legal requirements, such as those imposed by the Freedom of Information Act 1982, may affect the confidentiality of your submission.

Closing date for submissions: Friday, 23 July 2010

Address written submissions to:
CCAAC Issues Paper
Infrastructure, Competition and Consumer Division
The Treasury
Langton Crescent

Email: CCAAC@treasury.gov.au

For enquiries, about the review, please email CCAAC@treasury.gov.au.

Documents Available:

Acrobat (PDF) documents

 Acrobat (PDF)

Issues Paper - Ticket Scalping: Ticket onselling and consumers  332.53kb

Microsoft Word (RTF) documents

 Microsoft Word (RTF)

Issues Paper - Ticket Scalping: Ticket onselling and consumers  681.71kb

Related Items:

Submissions: Issues Paper - Ticket Scalping: Ticket onselling and consumers - 1/10/2010

Treasury received twenty-four submissions in response to its issues paper on Ticket Scalping: Ticket onselling and consumers. Twenty of these are public submissions and four are confidential. The public submissions are listed below and are accessible by selecting the author.

The opinions expressed in the submissions are those of the authors and do not necessarily reflect the views of the Government or the Treasury.

Consumers and the ticket market: Ticket onselling in the Australian market - 3/12/2010
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